Frequently Asked Questions

Find answers to the most common questions

Getting Started

What is this platform and how does it work?

Who are the Seniors on the platform?

Is the platform free to use?

How do I create an account?

In which cities or countries is the platform available?

Is the platform available on mobile?

For Customers

How do I book a service?

Can I meet the senior before the service?

Can I cancel or reschedule a booked task?

What happens if no senior accepts my task?

How do I rate a senior after the service?

Can I request a remote service?

For Seniors

How do I sign up as a Senior?

How many skills can I offer?

How do I accept a task?

What is the skill mastery system?

Can I propose a custom skill not in the list?

How do I earn badges?

Bookings & Tasks

How long does a task last?

Where does the service take place?

Can I book recurring tasks?

How do I track a task in progress?

What happens if there is a problem during a task?

How do I complete a task?

Can I message the senior before the task?

Payments & Packages

How do I pay for services?

What packages are available?

Do packages expire?

Can I get a refund if I don't use all my sessions?

Is my payment information secure?

What is the free task and how does it work?

Rewards & Silvers

What are Silvers?

How do I earn more Silvers?

How do I redeem my Silvers?

Do Silvers expire?

Can I check my Silvers balance?

What kind of rewards can I get with Silvers?

Account & Settings

How do I update my profile?

How do I change the app language?

How do I contact support?

How do I delete my account?

How does the notification system work?

Cookies Policy

This website uses cookies

Cookies on this website are used to personalize content and ads, analyze traffic and improve user experience. By clicking the Accept button, you consent to the use of these technologies.

For more information, you can consult our Cookies Policy .

Cookies illustration
Privacy PolicyLegal Statement